Soft Skills

• Topic 1: Self-Reinvention in a rapidly changing world
• Topic 2: Dealing with Organizational Politics
• Topic 3: Creating and promoting your leadership identity...
• Topic 4: How Women Can Use Personal Branding ...
• Topic 5: 8 Practical Steps to Build Your Personal Brand...
• Topic 6: Enhancing visibility and self-promotion...
• Topic 7: Negotiation skills to help you get what you want
• Topic 8: Building productive relationships and networks
• Topic 9: Developing your career roadmap
• Topic 9: Building credibility and inspiring others
• Topic 11: Shattering the glass ceiling
• Topic 12: Common Biases that work against women
• Topic 13: Work life balance ...
• Topic 14: Sponsorship and mentoring
• Topic 15: The Imposter Syndrome
• Topic 16: 8 Behaviours of High-Performing Women ...

Customer Experience (CX) - The advanced customer care; CX covers deeper Public & Brand loyalty, Cost reduction, Customer retention, CX Measurements & feedback Analysis, CX Technology, Trends and Mutual learning.

Topics

•  Topic 1: What is CX?
• Topic 2: Why is CX important?
• Topic 3: The Benefits of CX
• Topic 4: CX vs. customer service vs market research vs. user experience vs. loyalty vs. employee experience?
• Topic 5: What are customer journeys, decision journey?
• Topic 6: What is a good CX?
• Topic 7: CX examples: the good and the bad
• Topic 8: What is CX management?
• Topic 9: How is CX management evolving today?
• Topic 10: How to measure CX?
• Topic 11: Implementing your CX strategy
• Topic 12: How has COVID-19 changed CX?
• Topic 13: Is CX the same in B2B and B2C contexts?
• Topic 14: How do different industries approach CX?
• Topic 15: Essential Elements of a CX Strategy
• Topic 16: How to Improve Your CX
• Topic 17: What does digital CX mean?

The garage which unexpectedly provides complimentary umbrellas to its customers;  when they come to collect their cars and it’s raining, the new agent who gives the customer a free sweet when they come to pay their electricity bill, how do you give your customers a memorable experience.

Topics

• Topic 1: Customer Service Excellence
• Topic 2: Building Customer Loyalty
• Topic 3: Effective Communication
• Topic 4: Business Etiquette
• Topic 5: Building Partnerships

Every leaders to succeed in their daily operations must be able to be Emotionally Intelligent so as to be able to know the feelings, attitude and state of mind of their subordinate.

Topics

• Topic 1: Introduction To Emotional Intelligence
• Topic 2: Who Is Emotionally Intelligent
• Topic 3: Performing Under Pressure While Managing Your Emotions, Thoughts And Conversations.
• Topic 4: Developing, Maintaining And Applying Self Awareness
• Topic 5 - Developing , Maintaining And Applying Social Awareness
• Topic 6 Developing, Maintaining And Applying Relationship Management.
• Topic 7 - Self-Motivation
• Topic 8: Setting Smart And Dynamic Goals
• Topic 9 - Empathy In Relation To Emotional Intelligence
• Topic 10 - Leadership And Emotional Intelligence
• Topic 11: Communication
• Topic 12: Discussions (Assignment)
• Topic 13: Emotional Intelligence And Its Impact On Team Management And Leadership Strategies
• Topic 14 - Tools To Regulate Your Emotions
• Topic 15 - Creating Your Eq Development & Leadership Action Plan

Communications in its multiple forms pervades today’s business and work environments. With numerous conference calls, meetings, product presentations, workshops, and public events, more and more people realize the importance of developing good interpersonal communication skills.

Topics

• Topic 1: What is Public Speaking?
• Topic 2: Types & Parts of Public Speaking
• Topic 3: Overcoming Fear of Public Speaking
• Topic 4: Great Speeches
• Topic 5: Visual Aids
• Topic 6: Successful Speech (Part 2)
• Topic 7: Practice
• Topic 8: High Impact Presentation
• Topic 9: 20 best tips to improve your presentations 
• Topic 10: 16 Presentation Ideas

This Training Course provides you with techniques to manage your stress including how to implement specific relaxation techniques, identifying and avoiding stressful situations, coping with setbacks. Effective stress management will lead to better health and greater productivity.

Topics

• Topic 1: Understanding Stress
• Topic 2: Creating a Stress-Reducing Lifestyle
• Topic 3: Triple 'A' Approach
• Topic 4: Using Routines to Reduce Stress
• Topic 5: Environmental Relaxation Techniques & Coping with Major Events
• Topic 6: What is Conflict?
• Topic 7: Conflict Management Technique
• Topic 8: Conflict resolution style questionnaire
• Topic 9: Conflict resolution principles

This will walk you through the tips and tricks of growing from a salesman and becoming a master salesman.

With these skills, you will handle objections (No), and tough customers and close sales for your personal side hustle or workplace like a professional  - You will be able to sell a Christmas tree in January

• Topics
• Topic 1: Difference between a Salesperson & a Master Salesperson
• Topic 2: First Impressions
• Topic 3: Selling Solutions, not Products/Services
• Topic 4: Dealing with Competition
• Topic 5: Understanding the Buyer
• Topic 6: Making Impactful Presentations
• Topic 7: The Discovery
• Topic 8: Closing the Sale Techniques
• Topic 9: Objections & Overcoming Objections
• Topic 10: Pricing and Discounting Techniques
• Topic 11: Social Media -Increasing Sales