Course Prerequisites

• Basic knowledge of Excel spreadsheets including formulas, charts, filtering, sorting, and sub-totals.

At the end of this program, participants should be able to:

• Generate professional reports and analysis for decision-making

• Data Analytics
• Pivot Tables
• Data Lookup
• Logical Statements
• Working with Dates
• Data Cleaning
• MIS Reporting
• What if Analysis
• Essential Short cuts

Change management is a systematic approach to dealing with the transition or transformation of an organization's goals, processes and technologies. The purpose of change management is to implement strategies for effecting and controlling change and helping people to adapt to change.

Topics

• Topic 1: What Is Change Management?
• Topic 2: What Is A Strategic Change?
• Topic 3: What Is Organizational Change Management
• Topic 4: Strategies For Organizational Change
• Topic 5: Models & Theories Associated In Change Management
• Topic 7: Four Ps Of Leading Change
• Topic 8: 4 Basic Principles Of Change Management...
• Topic 9: Challenges To Change Management
• Topic 10: Six Steps To Effective Organizational Change...
• Topic 11: Culture Eats Strategy For Breakfast
• Topic 12: Change Risk Management And Mitigation
• Topic 13: Stakeholder Engagement And Communication
• Topic 14: Measurement And Continuous Improvement
• Topic 15: 4 R’s To Successful Change Management

Leadership plays a critical role in achieving better business performance, competitive excellence and sustainable longevity.

Topics

• Topic 1: Introduction To Management
• Topic 2: Effective Supervisory Management
• Topic 3: Effective Communication
• Topic 4: Leadership Skills
• Topic 5: Problem-Solving And Decision Making
• Topic 6: Human Resource Management
• Topic 7: Supply Chain Management
• Topic 8: Organisation Culture And Corporate Ethics
• Topic 9: Managing Change
• Topic 10: Conflict Management
• Topic 11: Training And Development
• Topic 12: Performance Management
• Topic 13: Team Management
• Topic 14: Motivation

Many of us have at one point thought of a business idea, started a business, closed it, shelved it, or succeeded with ups and downs, you are aware, if you succeeded, you learnt many things the very hard way.

Topics

• Topic 1: Do Your Research
• Topic 2: Refine your idea
• Topic 3: Write a Business Plan (BP templates and guides available for you)
• Topic 4: Choose a Business Structure
• Topic 5: Pick your business location (4 Ps that will make or break your new business)
• Topic 6: Bootstrapping
• Topic 7: Marketing
• Topic 8: 101 Small Business Marketing Ideas
• Topic 9: Low-Cost Technology Solutions for Small Business
• Topic 10: Moving forward
• Topic 11: Useful Tips for success or failure

Project management is important to organizations and personal events because it helps ensure that projects are completed on time, within budget, and to the expected quality of work. It also helps identify and mitigate risks, manage resources effectively, and ensure stakeholders are well informed and involved throughout the project.

Topics

• Topic 1: What is Project and who is a Project Manager? 
• Topic 2: What really is a Project? 
• Topic 3: The Skills You Need to Succeed 
• Topic 4: The Phases of a Project 
• Topic 5: Starting Your Project 
• Topic 6: Creating a Project Plan (We provide templates and guidelines)
• Topic 7: Executing the Plan 
• Topic 8: Watching the Plan 
• Topic 9: Closing the Project 
• Topic 10: Steps of Closing a Project

The five key supervisory roles include Educator, Sponsor, Coach, Counselor, and Director. Your role as a supervisor, you will be using these five roles, in some combination, simultaneously, depending on the needs of the team members

Topics

• Topic 1: Roles of a Supervisor
• Topic 2: Setting & Communicating Expectations
• Topic 3: Supervisory Workplan (Samples provided)
• Topic 4: Team Professional Development
• Topic 5: Performance Feedback
• Topic 6: Supervision Meetings (Assignment required)

Office Administrators undertake administrative tasks, ensuring the rest of the staff has adequate support to work efficiently.  Office administrator ensures smooth running of the company’s offices and contributes in driving sustainable growth.

Topics

• Topic 1: Meeting the Office Expectations
• Topic 2: Developing Professional Image, Attitude and Brand
• Topic 3: Meeting Management & Minute Taking
• Topic 4: Communication, Supportive and Listening  Skills
• Topic 5: Effective Communication
• Topic 6: Emotional Intelligence
• Topic 7: Time Management & Goal Setting
• Topic 8: Office Communication Development · Business Writing Skills · Report Writing ·  Professional Emails
• Topic 9: Business & Professional Grooming & Etiquette
• Topic 10: People Management & Leadership

The training covers the principles and practices for results based monitoring and evaluation. This course equips participants with skills in setting up and implementing results based monitoring and evaluation systems.

Topics

• Topic 1: Results-Based Management (RBM)
• Topic 2: Project Analysis
• Topic 3: Design of Results in Monitoring and Evaluation
• Topic 4: How do we measure progress at each level?
• Topic 5: Logical Framework Approach
• Topic 6: Theory of Change
• Topic 7: M&E Systems
• Topic 8: M&E Planning
• Topic 9: Baseline Survey in Results-based M&E
• Topic 10: Project Performance Evaluation
• Topic 11: M&E Data Management & Results Use and Dissemination  (Assignment - M&E data Management, Results use and dissemination )

Electronic document and records management system (EDRMS) is a type of content management system and refers to the combined technologies of document management and records management systems as an integrated system.

Topics

• Topic 1: Introduction
• Topic 2: Electronic Records Keeping Systems
• Topic 3: Management Issues & Electronic Records
• Topic 4: Guidance for the Creation and Use of Electronic Records
• Topic 5: Establishing an Electronic Records Programme: Programme-level Issues
• Topic 6: The Components of an Electronic Data and Records Management Programme
• Topic 7: What to Do Next?

Cyber Security policy is the statement of responsible decision makers about the protection mechanism of a company crucial information assets. 

Topics

• Topic 1: History of Cybercrime & Trends
• Topic 2: Emerging Cyber Security Risks
• Topic 3: Compliance Considerations in Cybersecurity Frameworks Development
• Topic 4: Cybersecurity Risks Assessments
• Topic 5: The Logic of Well-Planned Policy
• Topic 6: Notorious Cyber Attacks in History (Assignment Provided)
• Topic 8: Summary  (Developing a Cyber Security Policy template provided)

• Topic 1: Self-Reinvention in a rapidly changing world
• Topic 2: Dealing with Organizational Politics
• Topic 3: Creating and promoting your leadership identity...
• Topic 4: How Women Can Use Personal Branding ...
• Topic 5: 8 Practical Steps to Build Your Personal Brand...
• Topic 6: Enhancing visibility and self-promotion...
• Topic 7: Negotiation skills to help you get what you want
• Topic 8: Building productive relationships and networks
• Topic 9: Developing your career roadmap
• Topic 9: Building credibility and inspiring others
• Topic 11: Shattering the glass ceiling
• Topic 12: Common Biases that work against women
• Topic 13: Work life balance ...
• Topic 14: Sponsorship and mentoring
• Topic 15: The Imposter Syndrome
• Topic 16: 8 Behaviours of High-Performing Women ...

Customer Experience (CX) - The advanced customer care; CX covers deeper Public & Brand loyalty, Cost reduction, Customer retention, CX Measurements & feedback Analysis, CX Technology, Trends and Mutual learning.

Topics

•  Topic 1: What is CX?
• Topic 2: Why is CX important?
• Topic 3: The Benefits of CX
• Topic 4: CX vs. customer service vs market research vs. user experience vs. loyalty vs. employee experience?
• Topic 5: What are customer journeys, decision journey?
• Topic 6: What is a good CX?
• Topic 7: CX examples: the good and the bad
• Topic 8: What is CX management?
• Topic 9: How is CX management evolving today?
• Topic 10: How to measure CX?
• Topic 11: Implementing your CX strategy
• Topic 12: How has COVID-19 changed CX?
• Topic 13: Is CX the same in B2B and B2C contexts?
• Topic 14: How do different industries approach CX?
• Topic 15: Essential Elements of a CX Strategy
• Topic 16: How to Improve Your CX
• Topic 17: What does digital CX mean?

The garage which unexpectedly provides complimentary umbrellas to its customers;  when they come to collect their cars and it’s raining, the new agent who gives the customer a free sweet when they come to pay their electricity bill, how do you give your customers a memorable experience.

Topics

• Topic 1: Customer Service Excellence
• Topic 2: Building Customer Loyalty
• Topic 3: Effective Communication
• Topic 4: Business Etiquette
• Topic 5: Building Partnerships

Every leaders to succeed in their daily operations must be able to be Emotionally Intelligent so as to be able to know the feelings, attitude and state of mind of their subordinate.

Topics

• Topic 1: Introduction To Emotional Intelligence
• Topic 2: Who Is Emotionally Intelligent
• Topic 3: Performing Under Pressure While Managing Your Emotions, Thoughts And Conversations.
• Topic 4: Developing, Maintaining And Applying Self Awareness
• Topic 5 - Developing , Maintaining And Applying Social Awareness
• Topic 6 Developing, Maintaining And Applying Relationship Management.
• Topic 7 - Self-Motivation
• Topic 8: Setting Smart And Dynamic Goals
• Topic 9 - Empathy In Relation To Emotional Intelligence
• Topic 10 - Leadership And Emotional Intelligence
• Topic 11: Communication
• Topic 12: Discussions (Assignment)
• Topic 13: Emotional Intelligence And Its Impact On Team Management And Leadership Strategies
• Topic 14 - Tools To Regulate Your Emotions
• Topic 15 - Creating Your Eq Development & Leadership Action Plan

Communications in its multiple forms pervades today’s business and work environments. With numerous conference calls, meetings, product presentations, workshops, and public events, more and more people realize the importance of developing good interpersonal communication skills.

Topics

• Topic 1: What is Public Speaking?
• Topic 2: Types & Parts of Public Speaking
• Topic 3: Overcoming Fear of Public Speaking
• Topic 4: Great Speeches
• Topic 5: Visual Aids
• Topic 6: Successful Speech (Part 2)
• Topic 7: Practice
• Topic 8: High Impact Presentation
• Topic 9: 20 best tips to improve your presentations 
• Topic 10: 16 Presentation Ideas

This Training Course provides you with techniques to manage your stress including how to implement specific relaxation techniques, identifying and avoiding stressful situations, coping with setbacks. Effective stress management will lead to better health and greater productivity.

Topics

• Topic 1: Understanding Stress
• Topic 2: Creating a Stress-Reducing Lifestyle
• Topic 3: Triple 'A' Approach
• Topic 4: Using Routines to Reduce Stress
• Topic 5: Environmental Relaxation Techniques & Coping with Major Events
• Topic 6: What is Conflict?
• Topic 7: Conflict Management Technique
• Topic 8: Conflict resolution style questionnaire
• Topic 9: Conflict resolution principles

This will walk you through the tips and tricks of growing from a salesman and becoming a master salesman.

With these skills, you will handle objections (No), and tough customers and close sales for your personal side hustle or workplace like a professional  - You will be able to sell a Christmas tree in January

• Topics
• Topic 1: Difference between a Salesperson & a Master Salesperson
• Topic 2: First Impressions
• Topic 3: Selling Solutions, not Products/Services
• Topic 4: Dealing with Competition
• Topic 5: Understanding the Buyer
• Topic 6: Making Impactful Presentations
• Topic 7: The Discovery
• Topic 8: Closing the Sale Techniques
• Topic 9: Objections & Overcoming Objections
• Topic 10: Pricing and Discounting Techniques
• Topic 11: Social Media -Increasing Sales

We invite HR/Training Managers to enrol their staff member(s).

Value/Benefits to HR & Organisations:

• HR Managers can get progress reports of staff progress
• HR Managers can save budget per year and train more staff through group discounts
• HR Managers can customize or request customized training
• Quizzes, Assignments, Case Studies to measure lessons learnt
• Certificates of completion on successful passing with a 50% quizzes and assignments

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